Delete your account and data

Last updated: 24 June 2026

This page explains how to request deletion of your account and the associated personal data for each of our apps. The apps are operated by INFOSHARE CONSULTING SRL, which also operates the Smart Collect apps. Find your app in the list below and follow the steps for that app. If you only want to delete some data without closing your account, see Delete some of your data.

You can delete your account at any time from inside the app — every one of our apps has a Delete account option at the bottom of the profile screen, and the deletion is carried out immediately. If you prefer, you can instead request deletion by e-mail at dpo@sustivo.eco, writing from the e-mail address linked to your account; we complete e-mail requests within at most 30 days and confirm by e-mail. App-specific steps are below.

1. Find your app and follow the steps

Every one of our apps lets you delete your account from inside the app, from the bottom of your profile screen. Because the deletion is permanent, the last step asks you to type a confirmation word by hand, so a mis-tap can never close your account.

Sustivo

You can delete your account directly in the Sustivo app:

  1. open Sustivo and sign in;
  2. open Profile;
  3. scroll to the bottom of the screen and tap Delete account;
  4. if your sign-in holds more than one profile, choose what to remove — only this app’s profile, a selection of profiles, or your entire account;
  5. in the Delete account? dialog, type DELETE in the confirmation field, then tap Delete account. The app shows the exact word to type, in the language the app is set to.

The deletion is carried out on our servers straight away and cannot be undone. You can also remove individual items you created (for example a reported problem, a donation or a comment) directly in the app, using the delete option shown on each item.

Prefer e-mail? Write to dpo@sustivo.eco with the subject Account deletion request - Sustivo. We complete e-mail requests within at most 30 days and confirm by e-mail.

Sustivo Maps

You can delete your account directly in the Sustivo Maps app:

  1. open Sustivo Maps and sign in;
  2. tap the menu (☰) in the top-left to open the side drawer;
  3. tap your name / e-mail at the top of the drawer to open My account;
  4. tap Delete account at the bottom;
  5. if your sign-in holds more than one profile, choose what to remove — only this app’s profile, a selection of profiles, or your entire account;
  6. in the Delete account? dialog, type DELETE in the confirmation field, then tap Delete account. The app shows the exact word to type, in the language the app is set to.

The deletion is carried out on our servers straight away and cannot be undone.

Prefer e-mail? Write to dpo@sustivo.eco with the subject Account deletion request - Sustivo Maps. We complete e-mail requests within at most 30 days and confirm by e-mail.

Sustivo Calendar

You can delete your account directly in the Sustivo Calendar app:

  1. open Sustivo Calendar and sign in;
  2. tap the menu (☰) in the top-left to open the side drawer;
  3. tap your name / e-mail at the top of the drawer to open My account;
  4. tap Delete account at the bottom;
  5. if your sign-in holds more than one profile, choose what to remove — only this app’s profile, a selection of profiles, or your entire account;
  6. in the Delete account? dialog, type DELETE in the confirmation field, then tap Delete account. The app shows the exact word to type, in the language the app is set to.

The deletion is carried out on our servers straight away and cannot be undone.

Prefer e-mail? Write to dpo@sustivo.eco with the subject Account deletion request - Sustivo Calendar. We complete e-mail requests within at most 30 days and confirm by e-mail.

Sustivo Admin

You can delete your account directly in the Sustivo Admin app:

  1. open Sustivo Admin and sign in;
  2. open Profile;
  3. scroll to the bottom of the screen and tap Delete account;
  4. if your sign-in holds more than one profile, choose what to remove — only this app’s profile, a selection of profiles, or your entire account;
  5. in the Delete account? dialog, type DELETE in the confirmation field, then tap Delete account. The app shows the exact word to type, in the language the app is set to.

The deletion is carried out on our servers straight away and cannot be undone. If your account was created for you by your organisation, deleting it removes your access straight away; operational records we are required to keep are retained as described in section 3.

Prefer e-mail? Write to dpo@sustivo.eco with the subject Account deletion request - Sustivo Admin. We complete e-mail requests within at most 30 days and confirm by e-mail.

Sustivo Scanner

You can delete your account directly in the Sustivo Scanner app:

  1. open Sustivo Scanner and sign in;
  2. open Profile;
  3. scroll to the bottom of the screen and tap Delete account;
  4. if your sign-in holds more than one profile, choose what to remove — only this app’s profile, a selection of profiles, or your entire account;
  5. in the Delete account? dialog, type DELETE in the confirmation field, then tap Delete account. The app shows the exact word to type, in the language the app is set to.

The deletion is carried out on our servers straight away and cannot be undone. If your account was created for you by your organisation, deleting it removes your access straight away; operational records we are required to keep are retained as described in section 3.

Prefer e-mail? Write to dpo@sustivo.eco with the subject Account deletion request - Sustivo Scanner. We complete e-mail requests within at most 30 days and confirm by e-mail.

Sustivo Super Admin

You can delete your account directly in the Sustivo Super Admin app:

  1. open Sustivo Super Admin and sign in;
  2. open Profile;
  3. scroll to the bottom of the screen and tap Delete account;
  4. if your sign-in holds more than one profile, choose what to remove — only this app’s profile, a selection of profiles, or your entire account;
  5. in the Delete account? dialog, type DELETE in the confirmation field, then tap Delete account. The app shows the exact word to type, in the language the app is set to.

The deletion is carried out on our servers straight away and cannot be undone. If your account was created for you by your organisation, deleting it removes your access straight away; operational records we are required to keep are retained as described in section 3.

Prefer e-mail? Write to dpo@sustivo.eco with the subject Account deletion request - Sustivo Super Admin. We complete e-mail requests within at most 30 days and confirm by e-mail.

Smart Collect Admin

You can delete your account directly in the Smart Collect Admin app:

  1. open Smart Collect Admin and sign in;
  2. open Profile;
  3. scroll to the bottom of the screen and tap Delete account;
  4. if your sign-in holds more than one profile, choose what to remove — only this app’s profile, a selection of profiles, or your entire account;
  5. in the Delete account? dialog, type DELETE in the confirmation field, then tap Delete account. The app shows the exact word to type, in the language the app is set to.

The deletion is carried out on our servers straight away and cannot be undone. If your account was created for you by the collection operator you work with, deleting it removes your access straight away; operational records we are required to keep are retained as described in section 3.

Prefer e-mail? Write to dpo@sustivo.eco with the subject Account deletion request - Smart Collect Admin. We complete e-mail requests within at most 30 days and confirm by e-mail.

Smart Collect Driver

You can delete your account directly in the Smart Collect Driver app:

  1. open Smart Collect Driver and sign in;
  2. open Profile;
  3. scroll to the bottom of the screen and tap Delete account;
  4. if your sign-in holds more than one profile, choose what to remove — only this app’s profile, a selection of profiles, or your entire account;
  5. in the Delete account? dialog, type DELETE in the confirmation field, then tap Delete account. The app shows the exact word to type, in the language the app is set to.

The deletion is carried out on our servers straight away and cannot be undone. If your account was created for you by the collection operator you work with, deleting it removes your access straight away; operational records we are required to keep are retained as described in section 3.

Prefer e-mail? Write to dpo@sustivo.eco with the subject Account deletion request - Smart Collect Driver. We complete e-mail requests within at most 30 days and confirm by e-mail.

2. What data we delete

When your request is completed, we permanently delete or anonymise the personal data associated with your account. Depending on the app, this includes:

  • account and identity data: first and last name, email address, phone number, password and profile photo;
  • your profile, preferences, role, any region or route assignments and onboarding status;
  • content you created in the Sustivo app: donations, reported problems, comments, ratings and uploaded files/photos;
  • points, badges, levels and activity history (Sustivo app);
  • push-notification tokens, device identifiers and location data linked to your account.

3. What data we keep, and for how long

Some data may be retained for a limited period where the law requires it or to protect legitimate interests — in particular operational records that collection operators are legally required to keep. Where possible, such data is anonymised so it can no longer identify you. Retention periods are:

  • Operational records for collection services (collection records, weights, digital receipts and signatures created in the Smart Collect apps, and receipts in the Sustivo apps) — kept as business records, dissociated from your identity where possible, for the period required by the legislation applicable to collection operators;
  • Technical logs — up to 2 years;
  • Correspondence with us (including the deletion request) — up to 24 months after it is resolved;
  • Aggregated or anonymised data — which can no longer identify you, may be kept indefinitely.

Once these periods expire, the data is permanently deleted or anonymised.

4. Questions

For any question about account deletion or the processing of your data, contact us at dpo@sustivo.eco. You can find more detail in our Privacy Policy.

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